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The Ultimate Messaging Tool
This document provides information on the Telecom NZ eTXT service.

eTXT System Status

  • eTXT Product Manager is David.Jobson@telecom.co.nz
  • eTXT is not fully MNP compliant
    • You can not use 022, 021 or 029 numbers for billing so see Vantive Reso: - 12859 for instructions on how to setup dummy numbers for billing.
    • Messages sent to with functional ported numbers may not be delivered although there are no known issues at this time.
    • Messages sent to in-ported numbers may not have their delivery status updated from "Sent" to "Received"
    • Contact Sudhir.Motwani@telecom.co.nz for information on when eTXT will be MNP compliant.
  • Anti-Spam Legislation was introduced on September 5, 2007. Contact David.Jobson@telecom.co.nz for information on how this impacts eTXT.
  • Pager Message Status - SUPP-6522 - Messages to 026 Pagers are not having their status updated correctly by the Telecom SMSC. This means that these messages will continue to show as SENT even though they have been submitted to Telecom. As always though, the status of pager messages is not a true indication of the actual delivery state since pagers can not transmit an update.
  • Off-net Message Status will generally not have a correct final status.
  • XT Handsets receive funny characters - Messages that contain certain extended characters have those characters replaced by Telecom with funny characters (SUPP-11330).
    Telecom has a fix scheduled for Q1 2011 to add extended character support for XT handsets in their SMSC.

Quick Links

CSR Support Request

Need Assistance?

ALL FIELDS ARE REQUIRED

* Your Name


* Email Address


* Subject


* Nature of Support Request


* CSR Details?


* User Account?


* Date and Time of Issue


* Mobile Number?


* Your Message

To help your email get properly directed please ensure you provide the following information

  1. Your Full Name (as the email sender up the top there) and a correct email address
  2. Include your
    • CSR Name/Login
    • Details of the issue or question you have. The more information you provide the quicker we can assist you. In particular
      1. Customer Name
      2. Customer Login ID
      3. The date and time of the issue
      4. The mobile number that didn't get the message and was supposed to, or did get the message and wasn't supposed to.
      5. The content of the SMS message if it is message related.
    • Details of the steps you have tried or actions you have before escalating the issue to Bulletin.net.
Help Us to Help You!
Details like date, time, nature of the issue, mobile number if it is a delivery question, the steps you may have already tried to fix things etc. are all be very useful.

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