Christchurch earthquake September 4, 2010 - eTXT has been processing larger (upto 5 times more) than normal volumes during the aftermath of the earthquake. While eTXT is working as per normal some message delays are being seen for South Island recipients as the carrier infrastructure comes under load and as handsets lose power and are not able to be recharged.
Anti-Spam Legislation was introduced on September 5, 2007. Contact David.Jobson@telecom.co.nz for information on how this impacts eTXT.
Pager Message Status - SUPP-6522 - Messages to 026 Pagers are not having their status updated correctly by the Telecom SMSC. This means that these messages will continue to show as SENT even though they have been submitted to Telecom. As always though, the status of pager messages is not a true indication of the actual delivery state since pagers can not transmit an update.
Off-net Message Status will generally progress past "Sent" directly to "Received" regardless of actual delivery state.
Message Delays - Telecom is investigating an issue (SUPP-10698) where long messages (159+ char) to some handsets are delayed on the Telecom network before delivery to handsets. The Alcatel Lucent case is SD20100400509 and David.Jobson@telecom.co.nz can be contacted if customers want more information.
As part of mitigation for these message delays, all email messages are truncated to 158 characters. Messages sent via the website are still able to be 160 characters.
XT Handsets receive funny characters - Messages that contain certain extended characters have those characters replaced by Telecom with funny characters (SUPP-11330).
Telecom has a fix scheduled for Q1 2011 to add extended character support for XT handsets in their SMSC.
